Making sure our bank is run responsibly
This isn’t just talk, we have set ourselves the clear objective of making permanent tsb a viable and competitive retail bank. From the top down permanent tsb is focussed on doing simple things to make banking better.
Being clear and upfront with our customers
If you apply to us for a loan, our commitment to you is to be upfront and to respond to your application as soon as possible. Of course not everyone will qualify for a loan. But, if for any reason you do not meet our criteria we will give you the reasons why.
Getting a loan
We have re-worked how we look at loans, simplified our credit application process and increased the speed at which we can approve credit.
Supporting customers who are in difficulty
We are working to provide options to customers who are struggling to make repayments on their home loans. We have a new dedicated team that are available to talk with customers and explain their options and help people deal with financial challenges in a practical way that makes sense for everyone.